Frequently asked questions

I would like to donate furniture or clothes. What do I do?


Please call us on 01923 718 666. We will ask you about the items you have to donate. We are currently only accepting items for donation at certain times at our showroom in Rickmansworth, so please contact us if you would like to donate. Our staff have the discretion to decline items that do not have fire labels (where required), are not of the appropriate quality or, in our experience, will not sell (and sometimes where we have a high level of similar stock in the showroom).




What sort of things can you take?


We take anything we think we can sell from our showroom, such as:
Dining tables and matching chairs
Chests of drawers
Sofas
Beds
Coffee tables
Wardrobes
Rugs
Bric a brac
Electrical items (in working order) Curtains
Books Clothes And if your item isn’t on this list, please phone us on 01923 718666 as we’d love to hear from you.




Where does the money go?


9 Lives Furniture is a charity. Our income is reinvested back into 9 Lives Furniture to help us continue to provide our training for people with learning disabilities and recovering from mental ill health, and to fund our subsidy for those in need.




Can you claim Gift Aid on what I donate?


If you’re a British taxpayer, we can reclaim an additional 25% from the taxman from the sale of your furniture or your cash donation through the Gift Aid scheme. This doesn’t cost you an extra penny – it comes straight from the government. We’ll ask you when you donate to us whether you are a taxpayer; to reclaim the Gift Aid, we’ll need your full name and home address.




How are you keeping staff and customers safe during the pandemic?


We have been working hard to put in place measures to keep our customers and staff safe: To ensure everyone can keep a safe distance, we will be letting fewer people inside the shop.​ We are cleaning our surfaces thoroughly and providing hand sanitiser for customers too. We have installed protective screens at our till area to help us serve you safely. We have created a separate Entrance and Exit. All shopping baskets will be wiped down regularly. Whenever possible, please try not to touch items unless purchasing. Currently we can only accept card payments. Due to Social Distancing it will not always be possible to help you take purchases to your car. Donations will only be accepted under strict controls. Please phone us if you would like to donate: 01923 718666. We are closing at 4pm instead of 5pm during the week to ensure we can follow these rules.




Are you a registered charity / company?


We are registered with the Charity Commission and registered with Companies House. Our details are: Charity number: 1096086 Company number: 4375649